Life must go on, even in the midst of a pandemic. Our team at Northway Toyota has committed to making some pretty drastic changes to ensure you have access to our sales and service departments without fear of compromising your health. Continue reading to learn more.

Our Commitment to You

In accordance with the recommendations set by the CDC, customers and staff are required to wear a mask at all times. We practice social distancing and limit any physical interaction with staff. Plexiglas barriers have also been installed in multiple locations to minimize disease transmission.

Commonly touched surfaces such as doors, seating areas, and bathrooms will be cleaned and disinfected throughout the day so you can enjoy shopping in a sanitary environment. We have partnered with Transform Disinfectant which has proven effective in removing up to 99% of contaminants. This will be our primary method of disinfecting cars.

Changes in Our Service Department

If your car is in need of attention, we have created new protocols to help provide you with the repairs or maintenance that you need without exposing you or our service team to unnecessary harm. All vehicles will be sanitized at the time of drop off and again just prior to pick up. If you feel uncomfortable traveling to our location at this time, we now offer home pick up and drop off for added safety and convenience. If you are interested in this service, please contact our service center to schedule this service in advance.

If you would prefer to drop off your car after hours, regular drop off is available. Simply place your keys in the drop box located at the dealership and we will contact you once the services are complete.

Changes in Our Sales Department

In addition to these new procedures in the service department, we have also created multiple avenues for you to research, explore, and compare cars from the comfort of your own home. See what cars we have available using our online inventory. To speak with a sales representative, simply contact our team via email, phone, or the live chat feature.

Once you find a car you love, you can complete the sale online and select home delivery or curbside pickup. All cars and keys are sanitized and locked prior to your appointment for your safety.

Find a New Toyota in Latham, NY

Our top priority is the health and safety of our customers and workers. We are in close contact with the CDC and are taking all necessary precautions to provide a clean and sanitary environment. If you’re looking for a new car or if your car requires service, give us a call today.